The purpose of this Privacy Policy is to inform You about how your data is processed and the extent of your rights. Capitalized words used in this document are defined in our Terms of Service.
We are committed to protecting your privacy and complying with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy outlines in detail how we collect, use, disclose, and protect your information when You use Our Service.
When You sign up for or use our Service, we may collect personal information that can be used to identify you. This may include, but is not limited to:
We may also collect information on how You access and use the Service. This may include:
We use the information we collect for various purposes, including:
We process your personal data on the following legal bases:
We will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We may share your information with third parties in the following circumstances:
The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.
This type of service has the purpose of hosting Data and files that enable Us to run the Service and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of the Service. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
Google Cloud Platform
Google Cloud Platform (GCP) is a hosting and backend service provided by Google LLC. Personal Data processed: various types of Data as specified in the privacy policy of the service, available at https://policies.google.com/privacy
We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
We may use Chat and Email Marketing Service Providers to manage and send messages and emails to You.
Intercom
Intercom is an chat and email marketing sending service provided by Intercom R&D Unlimited Company. For more information on the privacy practices of Intercom, please visit their Privacy policy: https://www.intercom.com/legal/privacy
We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).
We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
Stripe
Their Privacy Policy can be viewed at https://stripe.com/us/privacy
We use cookies to keep You logged in, remember Your preferences, and improve Our Service. By using Our Service, you agree that We can place these types of cookies on Your computer or device. If you disable Your browser or device’s ability to accept these cookies, You may not be able to log in or use Our Service.
Third parties may collect or receive information about Your use of Our Service and use that information to provide conversion tracking and measurement services.
Web Tracking and Analytics
We use a number of third-party analytics and service providers to help Us evaluate the use of Our Service. In addition, We use Our own internal analytics software to improve the overall quality of Our Service.
Pixel Tags
Our emails may contain a pixel tag, which is a small, clear image that can tell Us if You have opened an email and what Your IP address is. We use this pixel tag to make Our email more effective for You and to make sure We’re not sending You unwanted emails.
The data used to generate documents is not stored anywhere. It is transient and only used to generate the intended documents.
Generated documents are stored indefinitely in the cloud until they are explicitly deleted by the User.
When a template or a document is deleted, the files are physically deleted from the cloud.
When receiving the generated documents in binary format, they are not stored in the cloud.
We take reasonable measures to protect your information from unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
The security of your information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect your personal data, We cannot guarantee its absolute security.
You have the following rights under the GDPR:
To exercise these rights, please contact us.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from our servers.
If We need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, We may require your parent’s consent before We collect and use that information.
We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If You have any questions about this Privacy Policy or our data practices, You can contact us at support@docugenerate.com